Returns & Exchanges

At Maison Hotel, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in the original shipping box and include the packing slip provided in your confirmation email.

3

Attach the Label

Download and print the prepaid shipping label from the portal, then affix it clearly to the outside of your parcel.

4

Drop Off and Track

Hand your package to any authorized carrier location and keep your tracking receipt until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing