Frequently Asked Questions
Everything you need to know about shopping with Maison Hotel
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Please use our online portal to generate a prepaid return label.
Which payment methods do you accept?
Maison Hotel accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How can I track the status of my order?
Once your order is shipped, you will receive an automated email containing a link to your tracking page. You can also log into your Maison Hotel account to view your order history and real-time status updates.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Are your products ethically sourced?
At Maison Hotel, we are committed to sustainability. We partner with certified manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible to ensure high-quality, responsible retail.